FREQUENTLY ASKED QUESTIONS

Here at Strathmore Hotels we want your stay to be as easy and as stress-free as possible, that’s why we have collated the below list of frequently asked questions. If you can’t find what you are looking for then don’t worry simply email us through the contact form or call on 01997 423387.

BOOKING
  • What time is check-in and check-out? Check in is from 3pm and Check out is by 11am.
  • Can we have a late check-out? If availability allows yes with an extra charge of £30.00 per hour being incurred.
  • Can we check-in early? If availability allows yes with an extra charge of £30.00 per hour being incurred. 
  • How do I cancel my booking? If you have booked direct with us, please call 01997 423387 or email salesbenwyvis@strathmorehotels.com. If you have booked via a travel agent or other online booking site please contact them to cancel.
  • What is your child policy? We have ideal family rooms available for 3 and 4 people and also some double and twin rooms that can take a cot for young children or perhaps a small extra bed with prior notification. Children sharing a room with two adults: 0-4 years of age = 50% of adult price 5-13 years of age = half price. If you wish to travel with a child and take advantage of these rates then please call us on 01479 821203 to check availability and to book or email salesbenwyvis@strathmorehotels.com.
HOTEL SERVICES

 

  • What time is breakfast served at? Breakfast is from 7.30 am – 9.30 am although if earlier is required we can provide continental before.
  • Does your rooms have ironing facilities? Yes we do, they are available on request. 
  • Do you have laundry services? For more information please ask Reception. 
  • Are dogs welcome, if so what is your dog policy? Is there a dog limit? Yes, dogs are welcome for £10 per dog per night (max 2 dogs), dogs are not allowed in dining areas however they are allowed in public areas. 
  • Are children allowed in the restaurant? Yes. More restaurant information here
  • Are there hairdryers in the bedrooms? Yes. 
  • Is there a local taxi service? Yes, please ask reception. 
  • Does the hotel provide wedding venue services? Yes. 
CAR PARKING
  • Do you offer car parking and is it free? Yes. 
  • Does parking have to be booked? No booking is required but please do let us know if you plan to arrive early and leave your car. 
  • Do you have disabled parking? Disabled bays are available near the hotel entrance. Subject to availability.
  • Is there a rechargeable point for electric cars? Unfortunately not, however this may be something we look into in the future. 

Notice

We would like to confirm that we are remaining open but currently only available to take bookings from key workers and essential workers during these unprecedented times.

If you are a leisure guest wishing to make a booking then please click here for more information.

If you have essential or key workers needing accommodation then please call us directly for our priority customer reduced rates.

We are here, willing and able to assist key workers if you need us.

Alexandra Hotel, Fort William, PH33 6AZ Tel; 01397 702241 93 Bedrooms
Email;  salesalexandra@strathmorehotels.com

Ben Nevis Hotel and Leisure Club, Fort William, PH33 6TG Tel: 01397 702331 119 Bedrooms
Email;  salesbennevis@strathmorehotels.com

Ben Wyvis Hotel, Strathpeffer, Near Inverness, IV14 9DN Tel: 01997 423387 92 Bedrooms
Email;  salesbenwyvis@strathmorehotels.com

Cairn Hotel, Harrogate, North Yorkshire, HG1 2JD Tel; 01423 504005 135 Bedrooms
Email;  salescairn@strathmorehotels.com

Cumbria Grand Hotel, Lake District, Cumbria, LA11 6EN Tel; 015395 32331 123 Bedrooms
Email;  salescumbria@strathmorehotels.com

Nethybridge Hotel, Near Aviemore and Inverness, PH25 3DP Tel; 01479 821203 70 Bedrooms
Email;  salesnethybridge@strathmorehotels.com

Royal Hotel, Oban, PA34 4BE Tel; 01631 563021 91 Bedrooms
Email;  salesroyaloban@strathmorehotels.com

Salutation Hotel, Perth, PH2 8PH Tel; 01738 630066 84 Bedrooms
Email;  salessalutation@strathmorehotels.com
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