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FAQ

We want your stay to be as easy and as stress-free as possible, so please see below a list of frequently asked questions.

If you can’t find what you are looking for then don’t worry simply email us through the contact form or call on 01997 423387.

What time is check-in and check-out?

Check in is from 3pm and Check out is by 11am.

Can we have a late check-out?

If availability allows yes with an extra charge of £30.00 per hour being incurred.

Can we check-in early?

If availability allows yes with an extra charge of £30.00 per hour being incurred.

How do I cancel my booking?

If you have booked direct with us, please call 01997 423387 or email salesbenwyvis@strathmorehotels.com. If you have booked via a travel agent or other online booking site please contact them to cancel.

What is your child policy?

We have ideal family rooms available for 3 and 4 people and also some double and twin rooms that can take a cot for young children or perhaps a small extra bed with prior notification. Children sharing a room with two adults: 0-4 years of age = 50% of adult price 5-13 years of age = half price. If you wish to travel with a child and take advantage of these rates then please call us on 01997 423387 to check availability and to book or email salesbenwyvis@strathmorehotels.com.

What time is breakfast served at?

Breakfast is from 7.30 am – 9.30 am although if earlier is required we can provide continental before. Sunday 8am -10am

Does your rooms have ironing facilities?

Yes we do, they are available on request.

Do you have laundry services?

Yes and we are able to arrange for most items to be ironed and returned within 24 hours.

Are dogs welcome, if so, what is your dog policy? Is there a dog limit?

Yes, dogs are welcome for £10 per dog per night (max 2 dogs), dogs are not allowed in dining areas however they are allowed in public areas.

Are children allowed in the restaurant?

Yes. More restaurant information here

Are there hairdryers in the bedrooms?

Yes

Is there a local taxi service?

Yes, please ask reception.

Does the hotel provide wedding venue services?

Yes.

Do you offer car parking and is it free?

Yes.

Does parking have to be booked?

No booking is required but please do let us know if you plan to arrive early and leave your car.

Do you have disabled parking?

Disabled bays are available near the hotel entrance. Subject to availability.

Is there a rechargeable point for electric cars?

Unfortunately not, however this may be something we look into in the future.

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